Moore Lumber and Hardware
Point-of-Sale Training Manual
Focused on clarity, accessibility, and usability, these documents were designed to support both new and experienced staff in maintaining efficient store operations.
Package Catalogues
Documented workflows for receiving, verifying, and stocking inventory using handheld scanners and POS systems
Created yard checking procedures to ensure order accuracy before truck dispatch, including item verification and hardware counting
Addressed backstock organization, discrepancy resolution, and special handling of high-volume items
Improved operational consistency, staff accountability, and customer satisfaction through clear, structured documentation
Created a training manual and SOP for a lumber and hardware store to support retail operations and staff training
Included step-by-step instructions, annotated visuals, and troubleshooting guidance tailored to varying levels of tech proficiency
Covered daily tasks such as inventory management, customer account handling, and transaction processes
Delivered two complementary formats: a traditional training manual and a streamlined SOP document for quick reference
